tag:blogger.com,1999:blog-4865764596112100655.post5616889221178462474..comments2023-08-29T08:48:55.919-04:00Comments on Carol Diehl's Art Vent: Customer @#$%!!viceCarol Diehlhttp://www.blogger.com/profile/09023589628710711343noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4865764596112100655.post-35759168917594118632008-08-30T20:31:00.000-04:002008-08-30T20:31:00.000-04:00Thanks for the commiseration. Actually I don't sta...Thanks for the commiseration. Actually I don't start out yelling. Before each time I call, I take a moment to sit quietly, make sure I'm really calm, and set the intention that this time will be different, this time I won't lose it--because I realize, in the end, that the only person who suffers from all this emotion is me. Once I've assured myself that I have it under control,I begin by speaking in measured tones, as clearly as possible, but after not being understood by the voice prompt the tenth time around I JUST CAN'T TAKE IT ANYMORE.<BR/><BR/>I have signed up to have Time-Warner install cable. So far when I've called them I've been able to reach, with only 3 hits of a button, a real live person in Schenectady, English-speaking with a first and last name, an extension number and voice mail. <BR/>Will keep you posted.<BR/><BR/>And I'm getting Vonage for telephone service because they could transfer my number while Time-Warner couldn't.<BR/><BR/>It's been quite a week. At least it distracts me from thinking about Sarah Palin. Sarah Palin! The Harriet Miers of vice presidental nominees.Carol Diehlhttps://www.blogger.com/profile/09023589628710711343noreply@blogger.comtag:blogger.com,1999:blog-4865764596112100655.post-86009919109389234802008-08-30T14:10:00.000-04:002008-08-30T14:10:00.000-04:00After the hell I went through Thursday afternoon, ...After the hell I went through Thursday afternoon, reading your piece just made me feel better. Or, actually, I guess it should make me feel worse, as poor customer service is obviously the state of customer service, period - and we should all just accept the fact that you need to spend entire afternoons and maybe weeks to have problems remedied. Rather than detail my latest personal peeve, let me suggest to anyone reading that they never attempt a purchase from the HP Parts Store.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4865764596112100655.post-11666875643393398352008-08-30T13:35:00.000-04:002008-08-30T13:35:00.000-04:00Welcome to hell, Carol.I have found that when I sc...Welcome to hell, Carol.<BR/><BR/>I have found that when I scream at the top of my lungs at the voice prompt, the system can't understand what I say. Do you suppose they programmed it that way on purpose?<BR/><BR/>If it's any consolation, Comcast is no better. Their computer shut me down once--I could receive e-mail but not send any. It took me five phone calls,including the requisite one to India that required 30 minutes of tweaking POP3s, to reach a person who could tell me why: I'd gone over my quota of allowable daily e-mails. (I was sending an exhibition announcement to 1600 of my closest friends.) The computer saw me as a spammer, and I was in lockdown and there was nothing anyone could do about it. <BR/><BR/>"So what is the limit of daily e-mails," I inquired. "I'm not sure," replied the Comcast person. He put me in touch with someon else, who put me in touch with someone else, who in turn put me in touch with someone else. Here's the answer: 300, 400, under 500, and my personal favorite, the precise and ever so useful, "Just don't send too many."Joanne Matterahttps://www.blogger.com/profile/02564594823192456546noreply@blogger.com